Privacy Policy
Last updated August 29, 2025
This Privacy Notice for SmartPlate ("we", "us", or "our") describes how and why we collect, use, and share your personal information when you use our services, including when you visit our website at https://www.joinsmartplate.com or any site that links to this Notice, and when you engage with us in other related ways (sales, marketing, or events).
Questions or concerns? Contact us at support@joinsmartplate.com.
Summary of Key Points
- We collect personal information you provide and some information automatically (e.g., device and usage data). - We do not process sensitive personal information and do not collect from third parties. - We use your info to provide and improve Services, communicate, ensure security, and comply with law. - You may have rights depending on your location (access, delete, correct, opt-out, etc.).
Table of Contents
1. What information do we collect?
Personal information you disclose to us
We collect personal information that you voluntarily provide when you register, participate in activities, or contact us.
- Names, phone numbers, email addresses, mailing addresses
- Usernames and passwords
- Contact preferences; contact or authentication data
- Billing addresses and payment details (handled by our processors)
Sensitive information: We do not process sensitive personal information.
Social media login data: If you choose to register via a social account, we receive certain profile information as described in How we handle social logins.
Information automatically collected
Some information is collected automatically when you use the Services (IP address, device/browser characteristics, operating system, language preferences, referring URLs, country, location, usage times, pages viewed, feature usage, error logs). We also use cookies and similar technologies. See Cookies.
- Log and usage data (service events, pages, actions, timestamps)
- Device data (device type, OS, browser, ISP/mobile carrier)
- Location data (approximate location based on IP; you can disable location on your device)
2. How do we process your information?
We process personal information to:
- Facilitate account creation, authentication, and account management
- Deliver the Services you request and provide support
- Send administrative information (product, service, and policy updates)
- Fulfill and manage orders, payments, returns, and exchanges
- Request feedback and contact you about your use of the Services
- Send marketing and promotional communications (per your preferences; you can opt out)
- Protect the Services (security, fraud monitoring and prevention)
- Identify usage trends and measure campaign effectiveness
- Comply with legal obligations and enforce our terms
- Protect vital interests where necessary
3. What legal bases do we rely on?
If you are in the EU/UK, we rely on: consent, performance of a contract, legitimate interests, legal obligations, and vital interests, as applicable.
If you are in Canada, we rely on express or implied consent where required; limited exceptions may apply under law.
4. When and with whom do we share your personal information?
- Business transfers in connection with a merger, acquisition, or financing
- Affiliates under common control, bound to honor this Notice
- Business partners and service providers to offer and support our Services
- Legal authorities when required by law or to protect rights and safety
5. Do we use cookies and other tracking technologies?
We use cookies and similar technologies for core functionality, security, and analytics; third parties may use them for analytics and advertising in accordance with your preferences. For details and choices, see our Cookie Notice (coming soon).
6. How do we handle your social logins?
If you register or log in using a social media account, we receive certain profile information from the provider. We use it only as described in this Notice. Review the provider’s privacy notice for their practices.
7. How long do we keep your information?
We keep personal information for as long as necessary to fulfill the purposes outlined in this Notice, unless a longer period is required or permitted by law. When no longer needed, we delete or anonymize it, or securely store it until deletion is possible.
8. How do we keep your information safe?
We implement appropriate technical and organizational measures to protect personal information. However, no method is 100% secure, and transmission is at your own risk. Use the Services in a secure environment.
9. Do we collect information from minors?
We do not knowingly collect or market to children under 18 (or the equivalent age in your jurisdiction). If we learn we have collected such information, we will delete it. Contact us at support@joinsmartplate.com.
10. What are your privacy rights?
Depending on your location, you may have rights to access, correct, delete, or export your data; restrict or object to processing; withdraw consent; opt out of marketing; and not be subject to certain automated decisions.
To exercise rights, contact us at support@joinsmartplate.com.
11. Controls for Do-Not-Track (DNT)
We do not currently respond to DNT signals because a uniform standard has not been adopted. If such a standard is adopted, we will update this Notice.
12. Do United States residents have specific privacy rights?
Residents of certain US states may have rights to access details about processing, correct inaccuracies, get a copy of, or delete personal information; withdraw consent; and opt out of targeted advertising, sale, or certain profiling. Additional rights may apply depending on your state.
Categories of personal information we may collect include: identifiers; customer records information; commercial information; internet/network activity; inferences; and limited professional information. We do not collect biometric, precise geolocation, audio/call recordings, education records, or sensitive personal information unless disclosed to you.
We have not sold or shared personal information in the past 12 months and will not do so in the future.
California “Shine the Light”: California residents may request information about categories of personal information disclosed to third parties for direct marketing in the previous calendar year.
13. Do other regions have specific privacy rights?
Australia/New Zealand: We process personal information under the Privacy Acts. You may request access and correction.
South Africa: You may request access or correction and lodge complaints with the Information Regulator.
14. Do we make updates to this Notice?
Yes. We will update this Notice to stay compliant with relevant laws. The updated version will be indicated by the “Last updated” date above. Material changes may be communicated via prominent notice or direct contact.
15. How can you contact us about this Notice?
Email: support@joinsmartplate.com
Company: SmartPlate
16. How can you review, update, or delete the data we collect?
Depending on your country or US state of residence, you may request access to, correction of, or deletion of your personal information, or withdraw consent where applicable. Contact us at support@joinsmartplate.com.